Refund Policy

We stand behind our service with a clear, written money-back guarantee.

You get a full refund if:

• Your voucher is not in your inbox within 5 minutes of payment
• The hotel cannot confirm the booking when you call to verify
• Your embassy or border officer rejects the document for format or verifiability reasons
• You cancel within 24 hours of payment for any reason (no questions)

How to request a refund

Email support@hotelbookingconfirmation.com with your booking reference and reason. Refunds are processed within 3 business days back to your original payment method.

Partial refunds

If you cancel after 24 hours but before the hotel's free-cancellation deadline (typically 24-48h before check-in), the booking can be cancelled at no cost — you keep the service fee.

What we don't refund

Cases where the booking was used (e.g., you checked in), or where cancellation occurred after the hotel's deadline incurring a no-show fee. These are clearly disclosed in your voucher's cancellation policy.

Contact

support@hotelbookingconfirmation.com